Degree:
Specialized Professional Certificate.

Target Audience:

  • Medical and Nursing Staff.
  • Reception Personnel.
  • Healthcare Support Teams.
  • Personnel working in hospital and clinic environments.

ProgramOverview:
                This program aims to enhance the communication skills of healthcare personnel to interact effectively with patients and their families. It focuses on building trust, reducing stress, and supporting high-quality healthcare delivery. Key topics include emotional intelligence, active listening, professional etiquette, handling angry or anxious patients, and understanding patients’ psychological and social backgrounds in line with healthcare privacy standards.

Program Duration / Hours:

  • Total: (36) training hours.
  • Theory: (10) hours.
  • Practical: (26) hours (70% practical training).

Training Mode:

  • In-person.
  • Blended learning.

Language of Instruction:

  • Arabic with English psychological and healthcare terminology.

Admission Requirements:

  • No specific degree required.
  • Preferably with a healthcare background or experience in a medical environment.

Learning Outcomes:

  • Improve active listening and professional communication with patients.
  • Apply emotional intelligence in interactions with diverse cases.
  • Manage difficult situations and patients who are angry or anxious.
  • Understand psychological and social aspects affecting patients.
  • Strengthen the professional healthcare provider–patient relationship.

Career Opportunities:

  • Patient Relations Officer.
  • Healthcare Assistant.
  • Medical Reception Supervisor.
  • Member of psychosocial support teams in healthcare institutions.

Academic Supervision:

Conducted under the direct supervision of Midmak International Academy – Syria | Australia, accredited internationally by the American Board for Medical & Administrative Specialties.

Assessment Methods:

  • Live role-playing scenarios.
  • Interactive evaluation of performance in challenging patient situations.

Certificates Awarded:

  • Professional certificate issued by the American Board, verified by the U.S. government via داتا فلو.
  • Qualification certificate from Midmak International Academy – Syria | Australia, certified by the Australian and Syrian Ministries of Foreign Affairs.
  • Academic documentation from the American University for Continuing Medical Education (AU-CME).

Career Advancement:

Eligible for advanced programs in emotional intelligence in healthcare and patient experience management.