Degree:<\/strong>
Specialized Professional Certificate.<\/p>

Target Audience:<\/strong><\/p>

• Reception Staff.<\/li>
• Patient Service Teams.<\/li>
• Public Relations Supervisors.<\/li>
• Patient Experience Officers.<\/li><\/ul>

  ProgramOverview:
  <\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 This program focuses on developing the skills and competencies required to deliver outstanding customer service in healthcare institutions. It enhances patient satisfaction and elevates their experience within medical facilities. The curriculum covers effective communication, professional etiquette, problem-solving, complaint management, and handling special patient cases, all aligned with global patient experience and healthcare quality standards.<\/p>

  Program Duration \/ Hours:<\/strong><\/p>

  • Total: (40) training hours.<\/li>
  • Theory: (12) hours.<\/li>
  • Practical: (28) hours (70% practical training).<\/li><\/ul>

    Training Mode:<\/strong><\/p>

    • In-person.<\/li>
    • Blended learning.<\/li><\/ul>

      Language of Instruction:<\/strong><\/p>

      • Arabic with professional English terminology support.<\/li><\/ul>

        Admission Requirements:<\/strong><\/p>

        • High school diploma minimum or practical experience in customer service or healthcare.<\/li><\/ul>

          Learning Outcomes:<\/strong><\/p>

          • Apply professional communication skills in healthcare settings.<\/li>
          • Build a superior patient experience and enhance loyalty.<\/li>
          • Resolve conflicts and handle complaints professionally.<\/li>
          • Manage interactions with patients with special needs or critical conditions.<\/li>
          • Apply patient experience accreditation standards (JCI, CBAHI).<\/li><\/ul>

            Career Opportunities:<\/strong><\/p>

            • Customer Service Representative in hospitals and clinics.<\/li>
            • Patient Experience Supervisor.<\/li>
            • Patient Relations Coordinator.<\/li>
            • Patient Complaints Officer and Service Improvement Specialist.<\/li><\/ul>

              Academic Supervision:<\/strong><\/p>

              \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Conducted under the direct supervision of Midmak International Academy \u2013 Syria | Australia, accredited internationally by the American Board for Medical & Administrative Specialties.<\/p>

              Assessment Methods:<\/strong><\/p>

              • Customer service simulation scenarios.<\/li>
              • Interactive evaluation of communication and conflict resolution skills.<\/li><\/ul>

                Certificates Awarded:<\/strong><\/p>

                • Professional certificate issued by the American Board, verified by the U.S. government via \u062f\u0627\u062a\u0627 \u0641\u0644\u0648<\/strong>.<\/li>
                • Qualification certificate from Midmak International Academy \u2013 Syria | Australia, certified by the Australian and Syrian Ministries of Foreign Affairs.<\/li>
                • Academic documentation from the American University for Continuing Medical Education (AU-CME).<\/li><\/ul>

                  Career Advancement:<\/strong><\/p>

                  Eligible for advanced programs in patient experience, patient relations management, or healthcare accreditation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                  Degree:Specialized Professional Certificate. Target Audience: Reception Staff. Patient Service Teams. Public … <\/p>","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6925","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/american-board.us\/ar\/wp-json\/wp\/v2\/pages\/6925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/american-board.us\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/american-board.us\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/american-board.us\/ar\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/american-board.us\/ar\/wp-json\/wp\/v2\/comments?post=6925"}],"version-history":[{"count":0,"href":"https:\/\/american-board.us\/ar\/wp-json\/wp\/v2\/pages\/6925\/revisions"}],"wp:attachment":[{"href":"https:\/\/american-board.us\/ar\/wp-json\/wp\/v2\/media?parent=6925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}